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Here you will find the answers to the most common questions about booking and staying in our holiday rental apartments in Barcelona and Urtx. If you don't find what you're looking for, feel free to contact us.
How can I book an apartment? Booking with Barnapartments is very simple. You can do it directly through our website www.barnapartments.com. Simply choose your destination (Barcelona), select your dates, choose the apartment you like best, and follow the steps to confirm your booking securely.
What payment methods do you accept? We accept most credit and debit cards (Visa, MasterCard) for online payment. The process is completely secure to ensure your peace of mind.
What does the rental price include? The total price of your holiday rental includes accommodation, utilities (water, electricity, gas), bed linen, towels, and final cleaning after your departure. It also includes free Wi-Fi in most of our apartments. Any applicable tourist tax will be clearly indicated during the booking process.
Will I receive a confirmation of my reservation? Yes. Immediately after completing your booking and making the payment, you will receive a confirmation email with all the details of your stay, including the apartment address, contact details, and check-in information.
Can I modify or cancel my reservation? Yes, it is possible. Our cancellation policy varies according to the conditions of the rate you have selected. We recommend reviewing the specific conditions during the booking process or in your confirmation email. For any modification, please contact our customer service team.
What are the check-in and check-out times? Generally, check-in time is from 3:00 PM and check-out must be done before 11:00 AM. This allows us to ensure that each apartment is perfectly clean and prepared for the arrival of our guests.
What if I arrive outside check-in hours? We understand that travel plans can vary. If you anticipate arriving later than the established time, please notify us in advance so we can coordinate key delivery. An additional charge may apply for late arrivals (late check-in), which will be communicated to you beforehand.
Where do I pick up the keys to my apartment in Barcelona? Detailed information about key collection will be provided in your booking confirmation email. Depending on the apartment, delivery may be at our office, directly at the property, or through a key safe system.
How is the check-out process? The check-out process is very simple. Generally, you will only need to leave the keys in the place indicated in the instructions we provide you upon arrival and make sure to leave the apartment in a reasonable state of tidiness.
Are the apartments equipped with sheets and towels? Yes, all our tourist apartments in Barcelona are provided with a complete set of clean sheets for each bed and bath towels for each guest.
Is there internet connection (Wi-Fi) in the apartments? Yes, most of our accommodations have free high-speed Wi-Fi so you can stay connected during your stay.
Are pets allowed? Some of our apartments are pet-friendly. This information is specified on each property's listing on our website. We recommend using the search filters to find "pet-friendly" apartments or contacting us directly so we can help you find the perfect accommodation for you and your pet.
What should I do if I have a problem or an emergency in the apartment? For any incident or emergency during your stay, you will have a contact phone number for our Barnapartments City Services, S.L. team to help you resolve it as soon as possible.
Where are your apartments located in Barcelona? Our apartments in Barcelona are carefully selected and located in the best areas of the city, such as Eixample, Gràcia or Ciutat Vella, always close to tourist attractions and with excellent public transport connections.